Refunds and Cancellation

Credit packs and top-ups

You can ask for a full refund of a credit pack or top-up within 7 days of payment if none of its credits have been used. After that, or once any credit is used, it is not refundable. Nothing renews by itself and nothing is charged again without you paying.

Payment taken but no Credits

If money left your account but your Credits did not appear within 30 minutes, write to us with the time and amount. We check it with Razorpay and either add your Credits or refund the payment in full. A payment that failed at the bank is usually reversed by your bank on its own within 5–7 working days.

Before work starts

Every studio order is confirmed in writing (price, length, delivery time) before work starts. If you cancel before we start, you get a full refund of anything you paid, or your credits back.

Custom jingles

Once work has started, payments are not refundable, because the music is made for you. Your price includes 3 revisions; we will keep working with you within those revisions until the jingle fits the agreed brief. If we cannot deliver what was agreed, you get a full refund.

Songs from your words

The same as jingles: once composition has started, payments are not refundable, because the song is made for you; we refine it with your feedback until it fits what was agreed, and if we cannot deliver it you get a full refund.

Releasing your song

Before we send your release to the platforms, you can cancel for a full refund. Once it has been sent, the release fee is not refundable. If a platform refuses the release for a reason we can fix, we fix it and send it again at no cost.

Mastering

Mastering per song is delivered digitally and is not refundable once delivered. If a master has a technical fault (for example clipping or a wrong file), we fix it free of charge.

Always refunded

• Payment taken twice, or by mistake.
• A service we could not deliver.
• Credits spent on a tool or service that did not work because of a fault on our side that we could not fix — returned as credits, or refunded.

How to ask, and when you get it

Message us on WhatsApp (+91 73550 58995) or email support@beathex.com with your order details (the email you signed in with, and the date and amount). We reply within 2 working days. Approved refunds are made through Razorpay to the original payment method and usually reach you within 5–7 working days, depending on your bank. Payments made directly to us are refunded the same way they were paid.

Contact

Questions about this document: support@beathex.com or WhatsApp +91 73550 58995. See also the contact page.